If the seal says no

Sometimes a box arrives crushed, a hanger clip will not close or the wrong character turns up. When that happens, the partner store that handled your order is the place to sort it out.

My piece arrived damaged — what now?

Take a few photos of the item and packaging, then open your order in your partner store account and follow their return or replacement steps.

I got a different item than I ordered.

Contact the seller through the partner store with your order details. They can arrange a correct item or a return under their policy.

I pulled a double from a blind bag. Can I return it?

Blind bags are random by design, so a repeat character is part of collecting rather than a defect. Doubles are perfect for trading — check the partner store's policy for any other questions.

Can I return an opened item?

That depends on the partner store's return policy and the condition of the item. The details are listed on their help pages and in your order.

Is there a warranty on Just Toys products?

Warranty questions are handled through the partner store and the seller of your order. Keep your order details handy when you reach out.

We cannot process returns from this shelf, but if you are unsure which piece you bought, write to contact@justtoys.pages.dev and we will help you identify it.